Where brand managers and marketing consultants are their burning midnight oil to make a significant difference to customer experience, there are a few Samaritans who are winning over customers by just extending a good deed to make sure the customer’s convenience is met.
Just a little while ago when stranded in Wakad, Pune waiting for my bus and making repeated attempts to understand the pronunciations of the locals, I felt it was time to take a bite and was guided to Spice Curry hotel by a passerby with the assurance that its hygienic. That was enough to build my first impression. And so it was.
On walking in one of the attendants showed me a seat and also the washroom to wash my tired hands and face off the grime. Second impression built.
The waiter, who I was talking to in Kannada, comfortably assuming he understood the language as the restaurant was run by a Shetty, heard me patiently and then confessed he did not know the language. Here it was the patience that paid off.
Then was my order of Curd Rice without green chillies, which they willingly accommodated against their regular recipe. Fourth impression built.
The last one was the best. The manager Shashi Shetty understood that I was having a tough time figuring the place and offered to drop me to my bus boarding point, which I willingly accepted.
Did the respective people have to take those less expected efforts? Not really.
However, what it did was leave a very positive impact on a casual customer like me that got me to blog about them immediately. Certainly worth the selfless initiatives. What say?
Just what gamers seek. Would you buy this if you were a gamer?
Affluence.org invited me to join using my friend’s name:
Hello,You have been invited by Kashyap Vyas to apply for membership in Affluence.org. Affluence.org is an exclusive community of affluent people dedicated to making life better for both themselves and others.
As a member of Affluence.org you will have the ability to find and interact with other affluent people from around the world, evaluate and contribute to your favorite charities, and gain access to exclusive lifestyle guides to luxury living, travel and the latest trends.
To accept the invitation to our exclusive network, please follow the link below.
This message was sent by Affluence Corporation, 2100 W. Butterfield Rd, Downers Grove, IL 60515.
and like a curious networker, I went to sign up. I have the habit of checking the Terms, Conditions and Privacy detailed while accepting forms. And I was shocked to see that page blank.
- No TOC and Privacy text at all at Affluence.org spotted by Brandbull [Source: http://affluence.org/help_tos.php ]
Would this mean we are agreeing to anything that may be put there tomorrow?
And mailed them :
Hi Affluence Support,
The mail below introduced me to Affluence.org. And when I followed it to sign up, I checked the Terms and Condition (attached as affluence_org_terms_and_conditions_blank_spotted_by_brandbull.png (220KB).
The Terms and Conditions page seems to be blank and for those who fail to go there, they are probably agreeing to whatever that may be put hence, which is a serious offence of misleading the public and threat to privacy; certainly not acceptable under any lenience or condition.
Kindly react to it fast and apologize with the users signed up such. I would be posting this on my blog by the same name at https://brandbull.wordpress.com, where you could render your public apologies.
How many of us check the TOS when we sign up for something? Isn’t not knowing a serious Privacy Threat?
All the box offices have a few hits and a few misses. And behind it all are a humongous number of artists and workmanship. Sometime streamlined and sometimes all over the place. Whatever it be, all of it has creativity to some degree or the other. Yet there are thousands of these movies that never make it to the screens. There are ten times more artists who, however good, struggle and lose hope, waiting for someone to show the light at the end of the tunnel. Can we do it? If you think the answer is a loud “YES” with a Big Smile on your face, then read on. Cos, Raj is your motivator.
While your enthusiasm is live and smiling, I would love to alert you, it ‘ain’t gonna be a cakewalk’. How do I know that? Thanks to Rubia and Kranthi of Metro Brava Films, who made “The Successor – Private & Confidential”, a MOCUMENTRY, as they call it. Or is it a Movement?
Using the opportunity Digital Technology has for everyone, they believe its as easy for anyone to pick up a camera, film something, edit it, create animations, visual effects, mix sound and market it instantly. And all this for a very low cost or nothing at all. And they did just that. From Hoardings all over the city to easy and economical marketing ways to even tying up with Inox, all this in just about 5 lakhs.
All started with the question “Who is Raj?” And guess what, right from the star cricketer Sreesanth to our own fashion guru Prasad Bidappa, all seem to know Raj. And when I stepped in a bit late to the PR launch of the film to find out who Raj was, every seat said “Raj was here”. Damn, did I miss him?
While the world is talking about Airtel’s new logo, I checked up the competition to do a comparative study. And I came across Aircel‘s website having
Error 404–Not Found
At first I felt I reached a wrong website and then saw the URL had turned from http://www.aircel.com to http://www.aircel.com/AircelWar/appmanager/aircel/delhi?_nfpb=true&_pageLabel=pages_home and was defaulting to that everytime. Thanks to the favicon of Aircel, I did recognize the website as that of Aircel – the Telecom Operator (observe on the Google Chrome browser tab header in the picture).
As a Brand Manager of Aircel, I would never tolerate my Web Presence being compromised. With most of my consumers being online today, my online identity’s importance is next to none. Pity I am not.
While Airtel is basking under the glory of a revised identity, though not too impressive, Aircel committed a grave mistake by carelessly letting their website sink.
Many many of my readers think, it was a blunder? May I hear you in the Comments?
While most businesses are striving away and spending sums of money on getting people to come to their website once, there are an intelligent few who capitalize on our typing errors.
It all started when I missed the second “s” in WordPress.com. I suddenly find myself seeing a Sexual Dating website and it was absolutely unintentional. Yes, “wordpres.com” leads you to “fatebook.com” an adult dating website.
- Wordpres.com leads to Sexual Match making website [ Website Screenshort: fatebook.com ]
While Yahoo was smart to redirect “Yaho.com” to Yahoo.com and Google has covered its base registering “Gogle.com” and “Gooogle.com”, Gamil Design, Inc. encashed on the traffic thanks to typos by people wanting to reach Gmail.com (created 1995), by registering “Gamil.com” way back in 1998.
I checked if “ggle.com” also lead to the Google Search home page, and smiled on seeing a charitable interest is providing information about how to achieve wellness through good nutrition, i.e. healthy eating. Seems like another of the HerbalLifes, Kellogs and Horlicks of the world, marketing their Food Supplements in the guise of healthier food. Cant help not believing these efforts as stealth promotions, thanks to overuse of such tactics by even the big brands.
Have you noticed other such websites banking on getting traffic from typing errors? Do let me on in the Comments.
However much we try, we cannot push away the fact that Apple is one of the most innovative companies that gives trends and not products to the consumer society.
Take the iPad for that matter. Although there were Digital Pads that existed even before it, when the iPad come into the market, the entire Industry woke up to compete. Right from Binatone launching its “Home Surf Touch Tablet” priced at Rs.9000 for India to Blackberry’s “PlayBook”, the name of the game is ‘Beat iPad‘.
Where Apple is almost ready with its new iPad 2.0 , the likes of LG, Samsung and many others are stacking their Pads with features unseen. While LG’s Optimus ditched its waiting eyes by delaying its launch, Samsung has already added a star to its Galaxy and named it Galaxy Tab and Microsoft is all set to launch its MPad with Windows 7 on it. The actual gusto into the Tablet market is all thanks to new entrants making their foray into this space. Not long ago, first timers DELL and Cisco unveiled their DELL Streak and Cius tablet respectively and Nokia its N800 Internet Tablet. Not to forget the India’s first 3G Android Tablet, Olive Pad, which runs the Android OS.
One fact we may notice is, in spite of Samsung having its flagship Bada OS, Nokia testing a MeeGo for Tablets and Motorola planning its own operating platform, and despite Google admitting its latest Android 2.2 “Froyo” is not built for Tablets, the most preferred platform seems to be Android.
While we are bound to get all our questions answered, we have some more rolling in our minds.
Is the Tablet, there to last?
While we are just about coping up with Laptops, the Tablets have arrived, what next?
In this jungle of devices and operating systems, are we as users gaining options or losing time?
If you have the answers already, kindly write in the Comments and I would be privileged to discuss and learn.
P.S> The other links (apart from those intext) I referred to write this article are: